FAQ

In Stock Orders

Items currently in stock will ship from our warehouse within 48 hours of receiving your order.

Pre-Orders

An item marked with “Pre-Order” status means that this item is still under production and is not immediately available for shipment.  Pre-ordering an item from our website means that we will reserve stock for you and ship your order as soon as the model completes production.  Please note that you will not be charged for your purchase until the model is in our warehouse and ready to ship.
 

Back-Orders

If an item is very popular we will occasionally run out of stock in our primary warehouse.  When this happens we will determine if another production can be scheduled or additional goods can be transported from our secondary overseas warehouse. 

If you place an order for an item with “Back-Order” status then please note that your credit card will not be charged until the goods are in our warehouse and are ready to ship.  Please be aware that we do not accept PayPal payment for back order items.
 

Shipping Rates

We strive to make the shipping process as simple for our customers as possible.  For all orders within the continental US (excluding Hawaii & Alaska) our shipping cost is a flat $5.00 fee per model. 

Please note that our international rates are calculated on a per-country basis and do not include any taxes or duties.  Please consult your local customs office for more information on the duties and fees charged by your country, as we have no direct control over these costs.

All domestic orders shipping within the U.S. will be sent using FedEx*.  Collectors are responsible for ensuring that the shipping details they have entered in their order are correct.  Once your package is in the hands of the shipping company it is out of our control and address changes made to FedEx will result in a $14.00 fee to the credit card associated with your order.  This is an automatic fee charged by FedEx to our company for address changes made once packages are in their possession.  

*The United States Postal Service is the required service used for all orders shipped to a PO Box or an International Address.  If address changes are needed or if your package is not claimed and returned to us by the carrier additional fees may be charged to the credit card on file with your order.

If you need to update your shipping address and your order has not shipped, you must notify our company by e-mailing customercare@topspeed-models.com and receive an confirmation e-mail that your order has been updated with the new information.