FAQ

  • Do I have to be a member to purchase?

    You don't have to be a member to purchase, but we encourage you to join us so that you can be in the front line to get those limited edition model cars that's in short supply, or to take advantage of our special member only events in the future.

    To create an account is fast and easy, and you can store your shipping information for future purchase. Besides, there's a "Wish List" function in the member profile, for customers to create a list of their favorite model cars.

    Join TopSpeed-Models.com membership is free. Your privacy will be protected. We will not disturb you unless it's regarding to your orders.

  • What forms of payment do you accept?

    We accept PayPal and all major credit cards (Visa, Master, American Express & Discover).

  • How do I order an item marked as “Pre-Order” or “Back Order”?

    You can add the pre-order or back-order items to your shopping cart, and check out normally.  You will enter your payment information as usual, but please note that your order will not be charged until the stock physically arrives to our warehouse.

     

    If the goods are ready to ship within 30 days of your original ordering date, we will automatically charge your card and ship your order upon arrival.

     

    If it has been more than 30 days since your order was placed and the stock arrives to our warehouse then our staff will contact you to confirm your order before it is processed.

1